EXL is a data-and-AI-led operations company: 60,000+ people, mostly in India and the Philippines, run the claims, underwriting, finance and analytics work of insurers, banks and health payers. It sells outcomes (lower cost, better decisions) rather than software — and is racing to reposition the whole business around generative AI.
What ExlService Holdings, Inc. really sells
EXL is a data-and-AI-led operations company: 60,000+ people, mostly in India and the Philippines, run the claims, underwriting, finance and analytics work of insurers, banks and health payers. It sells outcomes (lower cost, better decisions) rather than software — and is racing to reposition the whole business around generative AI.